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All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Australia – Standard Delivery

Spend $100 or more and you’ll get free standard shipping.
Standard shipping is charged at a flat rate of $10.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 2 to 7 business days.

Australia – Express Delivery

Express shipping is charged at a flat rate of $15.00 AUD.
Orders are sent via Australia Post, with an estimated delivery timeframe of 1-3 business days.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the estimated delivery time frame, please contact us at contact@velvetco.com.au with your name and order number, and we will look into it for you.

Tracking will be provided for all orders, you will be sent an email once your order is dispatched so you can see where frank is at all times.

Track your order here

Australia Post Tracking

At Velvet Co Mineral Makeup we work hard to ensure that you’re using the best products for skin. However, we want to be certain that you are completely satisfied with your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Prior to returning your item(s), please email contact@velvetco.com.au your order number and the reason for your return request. If your request is approved we will email you a returns number which should be entered on the outside of your package.

To return your products, they should be securely packaged and shipped back to us at the following address. (Shipping must be paid by the purchaser)

Velvet Co Mineral Makeup
Unit 8, 142 James Ruse Drive
Parramatta, NSW 2150

When returning product we suggest you insure the package with Australia Post and use the registered mail service for your protection. Save the shipping receipt for your records. Only merchandise approved for return or exchange by Injectables Skin Care and received by our office can be credited or exchanged. All items requiring a refund will be credited to the original form of payment.

We cannot provide a refund or exchange for Velvet Co Mineral Makeup purchased from other retailers. Only products purchased on www.velvetco.com.au may be returned for refund/exchange.

In the rare event you experience an adverse reaction from one of our products, please stop use immediately, take a photo of the affected area before reaching out to our customer service team at contact@velvetco.com.au so that we can advise the next steps and can facilitate a replacement or refund for you.

For any media enquiries please contact contact@velvetco.com.au

For any wholesale enquiries please contact contact@velvetco.com.au